Privacy Policy

Last Revised: July 20th, 2024

This Privacy Policy outlines how Maaven Techno Solutions (“Maaven”, “we”, “us”) collects, uses, shares, and protects the personal information ("information") of users (“you” or “User(s)”) when you use our services on our website and mobile app (the “Site” or “Miyabee”). By using our Site and Services, you consent to the collection, use, transfer, storage, and disclosure of your information as described in this Privacy Policy. We are committed to protecting your privacy and complying with global data protection laws.

1. Introduction

Maaven Techno Solutions is a global company committed to ensuring that your privacy is protected. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information when you use our Services and tells you about your privacy rights and how the law protects you.

2. What This Privacy Policy Covers

This Privacy Policy covers the handling of personal data that Maaven gathers when you access our Services and use our Site. It explains what information we collect, why we collect it, how we use it, who we share it with, and the rights you have regarding your personal information.

3. Information We Collect

We may collect and store the following types of data and information:

• Non-Personal Information:
• Information that is not directly identifiable to you, such as browser type, operating system, time spent on the Site, and user activity. This data helps us analyse user behaviour and improve our Services.
• Personal Information:
• Identifiable information, including your name, email address, phone number, IP address, physical address, payment details, and any other data that can identify you as an individual. This information is necessary for the proper functioning of the Site and to provide you with our Services.
• Sensitive Personal Data:
• Sensitive data includes information such as passwords, financial details, health records, biometrics, and other data classified as sensitive under applicable laws. This information is collected with your explicit consent and is subject to additional safeguards, including encryption and restricted access.

4. How We Collect Information

• Information You Provide to Us:
• You provide us with information when you register on the Site, make purchases, communicate with us, or use any of our Services. This may include your name, contact details, payment information, and any other data you choose to share.
• Information We Collect Automatically:
• We automatically collect certain information when you visit the Site, such as your IP address, device type, browsing patterns, and cookies. This data helps us understand how users interact with our Services and personalize their experience.
• Sensitive Personal Data:
• Collected only, when necessary, sensitive personal data is stored securely and processed in compliance with global data protection laws. We obtain explicit consent for processing such data.

5. Legal Basis for Processing Personal Data (For Users in the EU)

Under the GDPR, we must have a legal basis to process your personal data. Depending on the context, we may rely on:

• Your Consent: When you have given us explicit consent to process your data.
• Contractual Necessity: When processing is necessary to fulfil a contract with you.
• Legal Obligation: When we are required to process your data to comply with a legal obligation.
• Legitimate Interests: When processing is necessary for our legitimate interests, provided these interests are not overridden by your rights.

6. Use of Cookies and Tracking Technologies

• Cookies and Their Purpose:
• We use cookies to enhance your experience on our Site. Cookies are small text files stored on your device that help us remember your preferences and provide personalized content. They also help us understand how our Site is used.
• Types of Cookies We Use:
• Strictly Necessary Cookies: Essential for the operation of the Site.
• Performance Cookies: Help us understand how visitors use our Site and improve performance.
• Functionality Cookies: Remember your preferences and settings to enhance your experience.
• Targeting Cookies: Used to deliver relevant ads and measure their effectiveness.
• Your Choices Regarding Cookies:
• You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of the Site.

7. How We Use the Information We Collect

We use your information for the following purposes:

• To Provide and Improve Our Services:
• To operate, maintain, enhance, and provide all features of the Services, including processing payments, personalizing content, and improving user experience.
• To Communicate with You:
• To send you updates, marketing materials, and information about your orders or account. You can opt-out of promotional communications at any time.
• For Research and Analysis:
• To understand user behaviour, trends, and preferences to improve our Services and develop new features.
• For Security and Fraud Prevention:
• To protect our users and Services from fraudulent activities, security breaches, and other threats.
• To Comply with Legal Obligations:
• To comply with applicable laws, regulations, and legal processes.

8. Where We Store Your Personal Data

Your data may be stored and processed in the United States, India, the European Union, or other countries where our data processing facilities are located. We take appropriate steps to ensure that your information is treated securely and in accordance with this Privacy Policy and applicable laws.

• Data Localization (India):
• Critical personal data, as defined by Indian law, will be stored and processed only in India. Non-critical personal data may be transferred outside India, subject to your explicit consent and in compliance with Indian regulations.
• Data Transfers Outside the EU (For EU Users):
• When transferring personal data outside the European Economic Area (EEA), we ensure that appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data.

9. Information Sharing and Disclosure

We share your information only in the following circumstances:

• With Your Consent:
• We share your information with third parties when you have given us explicit consent to do so.
• With Service Providers:
• We may share your data with trusted third-party service providers who assist us in operating our Services, such as payment processors, analytics providers, and cloud storage providers. These service providers are required to use your data only as instructed by us and in compliance with this Privacy Policy.
• With Brand Partners and Advertisers:
• We share aggregated, anonymized data with our brand partners and advertisers to help them understand user behaviour and improve their offerings. Sensitive personal data is not shared without your explicit consent.
• For Legal Reasons:
• We may disclose your data if required to do so by law or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights, or prevent fraud or security issues.
• In Business Transfers:
• In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. You will be notified if your data becomes subject to a different privacy policy.

10. Your Rights and Choices

• Access and Correction:
• You have the right to access and correct your personal data. You can do this by logging into your account or contacting us at legal@maavenlabs.ai.
• Data Portability (For EU Users):
• You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Data Erasure:
• You can request the deletion of your personal data by contacting us. We will delete your data unless we are required to retain it by law or for legitimate business purposes.
• Right to Object:
• You have the right to object to the processing of your data for direct marketing purposes or when processing is based on our legitimate interests.
• Right to Restrict Processing:
• You can request that we restrict the processing of your data in certain circumstances, such as when you contest the accuracy of your data.
• Right to Withdraw Consent:
• If we rely on your consent to process your data, you have the right to withdraw your consent at any time.

11. Security of Your Personal Information

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Data Retention

We retain personal data only as long as necessary to fulfil the purposes for which it was collected or as required by applicable laws. Once the data is no longer needed, it will be securely deleted or anonymized.

• Retention Period:
• We retain your personal information for as long as necessary to provide our Services and for a period of six (6) years thereafter.

13. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it as soon as possible. If you believe we might have any information from a child under 13, please contact us at hello@miyabee.ai.

14. International Data Transfers

As a global company, we may transfer your data to countries outside your own, including the United States, India, the European Union, and other jurisdictions where we or our service providers operate. When transferring data across borders, we ensure that appropriate safeguards, such as Standard Contractual Clauses or equivalent mechanisms, are in place to protect your data.

15. Compliance with Global Data Protection Laws

We comply with various global data protection laws, including:

• GDPR (European Union):
• Providing you with rights such as data access, correction, portability, erasure, and the right to object.
• CCPA (US Residents):
• Granting you rights to know, access, delete, and opt-out of the sale of your personal information, and the right to non-discrimination for exercising these rights.
• PDP Bill (India):
• Ensuring that critical personal data is stored within India and processed in compliance with Indian data protection regulations.
• Other Jurisdictions:
• We strive to comply with the data protection laws of other countries in which we operate, adapting our practices as necessary to meet local requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by posting a notice on the Site or sending you an email. Your continued use of the Site and Services after any changes become effective constitutes your acceptance of the revised policy.

17. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: hello@miyabee.ai

We will make every effort to address your concerns and ensure that your privacy is protected.